Position title: Health Insurance Navigator I (TN Residents only, Bilingual required)

The Health Insurance Navigator I will execute outreach and education campaigns, conduct eligibility screenings, provide facilitated enrollment services, and execute hand-offs between relevant entities. The Health Insurance Navigator I must be available to work a flexible schedule which may include weekends and/or evenings. The schedule is hybrid. Travel is required . Candidates must reside in Tennessee and be Bilingual in English / any other written language.

_ Duties and Responsibilities_

• Complete Federal Navigator training course and pass Navigator certification exam to become an Affordable Care Act Certified Navigator. Comply with all continuing education and recertification requirements.
• Conduct marketing and outreach within local communities about health insurance options.
• Work independently, traveling throughout designated service area and providing services in various locations as needed.
• Provide assistance and input, creating various materials for the Navigator Program.
• Assess, identify, and evaluate the needs of consumers who call or attend events to determine eligibility. Assist those who are eligible, refer others as appropriate.
• Determine if clients are potentially eligible for TennCare, CoverKids or Marketplace plans and assist clients in applying for such programs as appropriate.
• Identify and refer clients not eligible for health insurance to the FCS Health Assist program, or those with Medicare to SHIP.
• Provide follow-up as needed to successfully complete the enrollment process for TennCare, CoverKids and Marketplace plans.
• Assess callers’ needs, facilitate problem-solving with callers, and make accurate referrals to appropriate community agencies, programs and services.
• Attend training and briefings on TennCare, CoverKids and Marketplace coverage; and fulfill annual continuing education requirements for state renewal each year.
• Maintain documentation of clients in a clear, precise, and timely manner.
• Reach out to those in the Community for outreach efforts, project marketing and special presentations as needed.
• Regular attendance during office hours and reliable transportation required. Responsible for all other duties as assigned.
• Provide courteous, professional, and confidential assistance to all clients seeking health benefits.
• Handle sensitive and personal information with an understanding and respect for client confidentiality.
• Ensure that follow-up is completed to capture client referrals and outcomes.
• Meet outreach, education, enrollment assistance, and enrollment goals as outlined.
• Keep calendars up to date with outreach and enrollment events, as well as education presentations.
• Regular attendance during office hours and reliable transportation required.
• Responsible for all other duties as assigned

Requirements:

This position requires a bachelor's degree in social services or a health care field from an accredited college or university.

EOE M/F/D/V