Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Job Title: Health and Family Services Coordinator Reports To: Operations Manager FLSA Status: Non-Exempt
Summary: The Health & Family Services Coordinator meets with community members in scheduled appointments and open office hours to coordinate referrals to local resources and services. Health and family services, include and are not limited to referrals to health-focused programs and services, supporting access to family supportive resources, and navigating applications for healthcare, housing, education, and other basic needs. The coordinator connects community members to vital health, family, and social services, fosters relationships with partner organizations, ensures efficient service delivery, collects quantitative and qualitative data, generates reports and gathers feedback to continuously enhance program quality and community impact.
Position Duties and Responsibilities include the following. Other duties may be assigned.
Participate in community, partnership, and organization meetings regarding health and family services, supervision, case consultations, and training.
Complete intakes, assessments, case management, and required client file documentation in a timely, accurate, and legible manner.
Coordinate client referrals to health and family services with community partners.
Assist community members with applications for early, primary and/or secondary education, health care and/or other public benefits.
Monitor the success of referrals provided and outcomes to ensure community needs are met.
Organizational Duties and Responsibilities include the following.
Answer incoming phone calls and inquiries, and refer to the appropriate department and/or staff as needed.
Assists community members with LTCC services in the Resource Center.
Ensures all services follow the guidelines of LTCC policies and procedures.
Foster relations with community members and partner organizations to build community support.
Maintains accurate records, files, and data systems for data reporting (e.g., visitor consultations, outputs, outcomes, evaluations, etc.)
Compile data and narrative descriptions for monthly, quarterly, semi-annual, and annual reports.
Complete training as required by the organization, program demands, funding streams, and individual development.
Participate in public relations activities, outreaches, community events, and presentations.
Participate in fundraising and LTCC community events.
Assist with scheduling appointments and consultations for resource navigation.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence and consultation summary notes. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees/leadership of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs and data sheets.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge and expertise in Google Docs and Google Sheets.
Education/Experience:
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills, and Other Abilities:
English and Spanish language fluency
Bicultural skills
Professionalism
Time management
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, and talk or hear. The employee is frequently required to use hands, and reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 24 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outdoor community clean-up activity, outdoor community events, and outdoor weather conditions.
The noise level in the work environment is usually moderate.