*For questions regarding your application status, please email our office manager, Emily, at emily@healthinbalance.com.

We are looking for a positive, upbeat, hard working, and organized Front Desk Receptionist who aligns with our purpose to see many people healed and well! This position requires someone with “four arms who can juggle 6 things at once” (metaphorically speaking). If this describes you and you have a heart to help people as well as be part of a motivated team, this job is for you!

** POSITION SUMMARY**

As the Front Desk Receptionist, you will be responsible for supporting the effective operation of the clinic and the acquisition and retention of patients by communicating with all potential patients who contact the clinic. In this role, you will be highly patient facing and require a high level of organization and the ability to multitask. You will be welcoming patients into the office, collecting payments, filing paperwork, assembling patient charts and creating an overall remarkable experience. As the Front Desk Receptionist, you will be the first point of contact for many patients entering the building so it is expected that you present yourself in a professional manner that positively represents our office.

** WHO IS HEALTH IN BALANCE?**

Our vision at Health in Balance is to see as many people restored to a vibrant, flourishing life as possible. We want to continue to thrive as a practice as we help thousands of people reclaim their health. As a team that loves what we do and honors one another in our various roles, we get to see people’s lives change for the better and we have fun doing it! We all know we are making a difference and believe it is an honor and a calling to be part of this team.

Health in Balance's mission is to help individuals who suffer from various ailments regain their health and, ultimately, live active, pain-free lives. Using our unique 4-System Approach, we address these ailments holistically looking at structural, biochemical, emotional, and electromagnetic barriers to health. Since 1987, Health in Balance has achieved phenomenal success with some of the most difficult cases. We are a leader in chiropractic and natural medicine.

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** GENERAL TASKS INCLUDE (BUT ARE NOT LIMITED TO):**

• Scheduling out care plans for new patients as well as follow-up appointments
• Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success
• Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)
• Ensure all patients are appropriately processed at the end of treatment each day
• Maintain charts in an orderly fashion and ensure accuracy
• Answer incoming calls and make calls while taking notes or messages
• Educate the patient on the services provided in the clinic
• Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic, and helpful attitude

** CAPABILITIES/KEY COMPETENCIES**

• Multitask in a fast-paced environment
• Exceptional interpersonal skills to quickly and effectively connect with patients and staff
• Entrepreneurially orientated, driven to succeed and a commitment to achieve results
• Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
• Ability to overcome objections with confidence
• Coordinate and balance needs of the patient and the clinic
• Strong oral and written communication skills
• Plan, organize, prioritize and streamline skills
• Team orientation and strong collaborator
• Present self in a professional and positive manner in attitude and appearance at all times
• Ability to maximize and apply internal systems, processes, and platforms
• Understand, align with and communicate the clinics mission, vision, and values
• Desire to define and take massive action to accomplish your own personal, professional and financial goals

** EDUCATION & EXPERIENCE**

• High School diploma required
• 2-3 years’ work experience in reception, sales, customer service or related field is preferred
• Experience in a multi-physician practice is preferred

** REQUIRED TECHNICAL SKILLS**

• Microsoft Office (Excel, Word, etc)
• Google Workspace Applications (Docs, Sheets, etc)
• Familiar with EMR software (or able to learn new software easily)
• Proficient in computer skills and typing
• Knowledge of chiropractic and basic human anatomy is highly recommended

** POSITION TYPE **Part-Time (18 hours per week), In-Office

** HOURS** (Hours subject to change based on clinic needs)

Tuesday/Thursday 6:40am - 12:00pm Fridays 6:40am - 3:10pm Sat/Sun Off

** POSITION PAY **Training Rate at $17 (for the first three months) and then hourly rate of $18.00 per hour once training is complete

** BENEFITS**

• Chiropractic/Naturopathic Employee Care and Family Discount
• PTO for Vacation and Sick Pay
• Professional Development Training
• Retirement Plan (2% Investment from Health in Balance)

** PHYSICAL REQUIREMENTS**

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires prolonged periods of both standing and sitting at a desk and working on a computer. While performing the duties of this job, the employee is required to sit, stand, walk, run, speak, see, read, hear, and use hands and arms. The employee is frequently required to stand, move about, climb stairs, balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and trainings may be required.

** WE ARE AN EQUAL OPPORTUNITY EMPLOYER**

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. All qualified applicants with arrest and conviction records will be considered pursuant to the California Fair Chance Act and any applicable local ordinances.