Goods Electric Heating & Air is in search of Heating & Cooling Service Technician to join our team!

Core Values

Unyielding Integrity | Extreme Ownership | Intentional Living | Enthusiastic Contribution

Prizing Dreams |Simple Solutions | Unparalleled Service | Profitable Sustainability

Core Focus

We support homeowners by providing customer centered solutions for repairing, replacing and maintaining their electrical, heating and cooling systems so they can experience a bright, safe and comfortable home.

Job Description

Goods Electric Heating & Air is adding a dedicated team member to the team that is a customer-oriented person that will uphold our core values and help us fulfill our core focus. We are seeking a candidate that has excellent customer service skills and the ability to help our customers with their needs!

** These are the HVAC Service Technician's expected, but not restricted to, daily responsibilities.**

Responsibilities

• Complete all general HVAC in-home service calls and system checks.
• Establish customer rapport to sell the right products and services.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Understand your service criteria and hold yourself accountable for exceeding revenue goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work alongside customer service, dispatch, and the warehouse to ensure overall success of the business.
• Maintain a clean, organized job site and well inventoried truck.
• Participate actively in al training exercises, morning meetings and one on one meetings
• Train and mentor apprentices to ensure ongoing company growth
• Be accurate and timely with invoices, timecards, curbside feedback and option sheets

Competencies for Success

• Listens with the intent to understand
• Effectively articulates a position verbally and in writing
• Open to feedback and demonstrate self-improvement
• Self-awareness of how actions affect others
• Understands that al conflict is not bad and is willing and able to handle customer objections as they come up
• Open to ways of thinking outside of their own
• Approachable and shows genuine interest in learning about others
• Establishes personal connections with others
• Sets personal goals
• Proactively works with their Manager/Leader to achieve goals and objectives

** Key Roles**

You have several overarching responsibilities. They need to be prioritized to make sure that the most important responsibilities take precedence.

1. Customer Experience Consultant

• Achieve customer centered solutions through insightful questioning and active customer engagement

2. Home Safety Expert

• Conduct thorough evaluations and ensure customers receive every solution necessary to enhance their home's brightness, safety, and comfortability

3. Skilled Technician

• Excel in technical proficiency for repairing and maintaining customer's HVAC systems

4. Profitable Revenue Producer

• Drive profitable growth by converting calls ran into loyal customers and Good Club Members

5. Five Star Look Representative

• Represent the company brand by adhering to a professional appearance through good personal hygiene, clean uniform and vehicle

Benefits include:

• Accrued Paid Time Off
• Retirement Plan with Match
• Paid Holidays
• Flexible Health Plan

Full-time position

Equal Opportunity Employer.