Job Description

100% on-site.

Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.

This includes -providing customer service support, including answering calls, determining the scope of a customer’s problem,

initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and

intermediate troubleshooting and resolution/escalation; Further details can be shared later.

Customer Service

Prior IT Help Desk experience with a list of ITSM tools used

Microsoft Windows

Active Directory

Job Location: Mesa, AZ

Start Date: 5th May Closing Date & Time: 4/22/2025 3:00:00 PM

Minimum Education Level associate’s degree