Location: 1101 South Front St., Harrisburg, PA 17104 Duration: Until 06/30/2025 (Possible extensions) Shift Hours: Monday to Friday, 8 AM to 6 PM, with potential Saturday work once a quarter

Job Description: The Help Desk Analyst provides technical support and assistance to end users for hardware, software, and systems. Responsibilities include troubleshooting issues, password resets, application support, and escalations to higher-level support. The role requires excellent customer service skills and the ability to work well in a team environment. The position is primarily phone-based and requires strong communication and organizational skills.

Requirements:

1+ years of IT Service Desk and/or Call Center experience

Experience with call tracking and ticketing software

Basic knowledge of Active Directory

Strong knowledge of Microsoft Windows 7 and Office 365

Ability to provide excellent customer service

Local candidates preferred

Additional Info:

100% onsite at The Riverfront Office Center

Background check and drug screening required

In-person interview required.