Input technology Solutions is seeking a Help Desk Lead for an opportunity based in Reston, VA!

Job Requirements:

• Develop and maintain a fundamental understanding of Federal Acquisition Regulation (FAR).
• Utilize ticket tracking system to document all support incidents.
• Creates and maintains, detailed and complete, Helpdesk documentation.
• Reporting of metrics and KPIs for the Helpdesk.
• Identify opportunities for automation and assist with the development of automation systems to address those opportunities.
• Participation with research, planning, scoping, implementation, and ongoing support for
• projects.
• Participation with maintaining inventory of hardware, software, and support assets.
• Capability to self-motivate, work independently and taking ownership of job responsibilities.
• On-point, genuine interpersonal and written communication skills.
• Demonstrated Customer Service & Troubleshooting skill sets.
• The ability to balance and prioritize multiple projects and remain calm under pressure.
• Experience working with multi-tiered ticket handling/resolution systems.
• Provide tier 2 and tier 3 IT support.
• Collaborate with the DevOps team and develop tickets.
• Enforces IT standards and educate employees about compliance issues.
• Performs other related duties as assigned.

Experience and Skills

Required Experience:

• Active TS/SCI with polygraph
• 2+ years prior of documented work experience in Helpdesk.
• Understanding of Ticketing systems.
• Experience with logic structures.
• Demonstrated analytical capabilities.
• Ability to collaborate with internal and external customers.
• Ability to work in a team-oriented environment for a matrixed organization.
• Excellent verbal and written communication skills.

Desired Experience:

• Knowledge of the Federal Acquisition lifecycle or commercial contracting
• Knowledge of Federal financial systems or commercial accounting
• Experience with Federal government contracting and/or program office organizations.