Help Desk Support Technician

JFR Staffing

Help Desk Support Technician

Lakewood, NJ
Full Time
Paid
  • Responsibilities

    Our client is a leading IT services firm that specializes in managed IT services, managed cybersecurity, cloud solutions, business process automation and strategic IT consulting.

    They are passionate about bringing enterprise-level productivity, scalability, and security to small and medium businesses.

    They provide nationwide, 24/7/365 IT support for all user devices, desktops, laptops, phones, concerns and how to questions.

    Looking for a candidate that meets the following criteria:

    • Exceptional written and oral communication skills.
    • Experience troubleshooting the most difficult problems involving hardware and software
    • Experience working with and troubleshooting new and unfamiliar software
    • Ability to jump into new, complex, and unique environments and adapt quickly to diagnose and troubleshoot problems.
    • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
    • Strong documentation skills.
    • Ability to mentor junior team members
    • Strong technical background
    • Desire to solve complex problems

    Required Knowledge:

    • Windows 10
    • Windows Server 2012-2019
    • Office 365 and Exchange Administration
    • Active Directory
    • Group Policy
    • LAN and WAN Networking
    • Routing and Switching
    • Firewall Rules, Services, and Configurations
    • Hyper-V and/or VSphere/ESXi
    • Network Printers and Deployment
    • Advanced Hardware and Software Troubleshooting
    • Powershell

    Preferred:

    • MSP Experience
    • SonicWall
    • Ubiquiti Equipment
    • Connectwise Ticketing
    • Screenconnect
    • Solar Winds Backup
    • Connectwise Automate

     

    This position is full-time on site in Great Neck, NY