Help Desk Technician

AVITAR SOLUTIONS INC

Help Desk Technician

Syosset, NY
Full Time
Paid
  • Responsibilities

    Overview

    We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you.

    Responsibilities

    · Provide first-level technical support to clients primarily from our central office in Syosset, NY.

    · Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools.

    · Occasionally visit client sites to provide on-site support as needed.

    · Document and track all support requests, resolutions, and follow-up activities in our ticketing system.

    · Collaborate with other team members to escalate and resolve complex issues.

    · Participate in ongoing training and development to stay current with emerging technologies and best practices.

    · Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field.

    Qualifications

    · Excellent verbal and written communication skills.

    · Strong problem-solving abilities and attention to detail.

    · Basic knowledge of computer hardware, software, and networking fundamentals.

    · Ability to work independently and as part of a team.

    · Customer-focused attitude with a desire to provide exceptional service.

    · Willingness to learn and adapt to new technologies and environments.

    · Availability to occasionally travel to client sites as required.

    Preferred Skills

    · Previous experience in a helpdesk or technical support role.

    · Familiarity with MSP environments and ticketing systems.

    · Certifications such as CompTIA A+, Network+, or similar are a plus.

    Benefits

    · Competitive salary and benefits package.

    · Opportunities for professional growth and advancement.

    · Supportive and collaborative work environment.

    If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team!