Humble, TX - Salary Range 50k-60k (US Veterans Preferred)

Job Brief

This is an exciting opportunity to join a company during a growth phase. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. Works primarily from a help desk application but will run diagnostic programs, isolate problems, resolve technical issues, and determine and implement solutions. Must have exceptional customer service.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to end-user problems over the phone.
• Write/update technical documents related to help desk duties.
• Train computer users.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve Tier 1 technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure the issue has been resolved.
• Escalate issues to designated tier 2 staff as necessary.

Requirements

• Military Veteran
• No felonies or class A misdemeanors
• Clean record to include zero no felonies or Class A or B misdemeanors (those are permanent disqualifications to support our Police Department client base).
• Prior IT experience in desktop support and server administration is a must, we are looking for a candidate that can hit the ground running
• Qualified candidates ideally would be located already in the North Houston area to include the Woodlands, Conroe or even Humble

\#ZR