Humble, TX - Salary Range 50k-60k

Job Brief

This is an exciting opportunity to join a company during a growth phase. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. Works primarily from a helpdesk application but will run diagnostic programs, isolate problems, resolve technical issues, and determine and implement solutions. Must have exceptional customer service.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to end-user problems over the phone.
• Write/update technical documents related to help desk duties.
• Train computer users.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve Tier 1 technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure the issue has been resolved.
• Escalate issues to designated tier 2 staff as necessary.

Requirements

• Must be a US Citizen 
• Must be able to pass drug and background check
• Experience with Tier 1 & 2 technical support
• Reliable transportation and report to office M-F
• Prior military experience preferred