Job Description

The Level 2/3 Help Desk Technicians are the first point for clients, combining empathy with technical expertise to resolve issues effectively.

Whether working remotely or on-site, technicians are the backbone of client support.

• Do you have a passion for IT and client service?
• Do you thrive on challenges and aim for growth?
• Are you looking to grow in your career?

If you're a team player eager to contribute to a client-centric, dynamic environment, please apply to this position.

Level 2 Requirements

• Microsoft based MSP software experience is a MUST.
• 3-5 years of hands-on advanced IT support experience.
• Strong skills in Office 365, Windows and Mac.
• iOS/Android familiarity a plus.
• Proficient in troubleshooting, networking and cybersecurity.
• Windows Server and Active Directory experience.
• Administrative proficiency in SharePoint.
• Azure Active Directory.
• Office 365, and/or Google Workspace.
• Ability to work in onsite, virtual, and cloud environments.
• MSP experience and knowledge of ticketing systems like Autotask or ConnectWise are beneficial.
• Leadership, project management, and documentation capabilities.
• Strong client relationship management, needs assessment, and project management experience.
• Ability to work independently, with the Team, and assist junior Team members.
• Excellent communication and problem-solving skills.
• Associate degree minimum (in a computer-related field preferred); Bachelor's degree is a plus.

Qualifications

• YOU MUST be proficient in Microsoft based MSP tools.
• 3-5 years of hands-on advanced IT support experience.
• Administrative proficiency in SharePoint, Azure Active Directory, Office 365, and/or Google Workspace.
• Must be able to handle multiple clients at the same time - heavy volume of clients (our client has ~200 clients).
• Proficient in troubleshooting, networking, and cybersecurity.
• Windows Server and Active Directory experience.
• Ability to work in onsite, virtual, and cloud environments.
• MSP experience and knowledge of ticketing systems like Autotask or ConnectWise are beneficial.
• Leadership, project management, and documentation capabilities.
• Strong client relationship management, needs assessment, and project management experience.
• Ability to work independently, with the Team, and assist junior Team members.
• Excellent communication and problem-solving skills.

Additional Information

SaaS Talent is more than just a recruiting company. We're your hiring, business development, and growth partner with 25+ years of experience in SaaS and Tech that helps SaaS and Tech startups scale and transform their business. We've worked with 100+ companies and helped them achieve their talent acquisition, recruiting and business development goals.