Job Description

The Level 2/3 Help Desk Technicians are the first point for clients, combining empathy with technical expertise to resolve issues effectively. If you're a team player eager to contribute to a client-centric, dynamic environment, please apply to this position. Some responsibilities include:

• Troubleshoot and resolve issues related to desktops, laptops, servers, and peripheral devices.
• Perform user and group administration in Azure Active Directory and Office 365 environments.
• Manage and configure SharePoint sites, document libraries, and permissions.
• Provide administrative support for Google Workspace , including email, calendar, and security settings.
• Configure, deploy, and troubleshoot network devices, including routers, switches, and firewalls.
• Document support requests, solutions, and system changes in the ticketing system.
• Assist clients with onboarding, migrations, and best practice guidance.

Qualifications

• 3-5 years of hands-on advanced IT support experience.
• YOU MUST be proficient in Microsoft based MSP tools.
• Administrative proficiency in SharePoint, Azure Active Directory, Office 365, and/or Google Workspace.
• Must be able to handle multiple clients at the same time - heavy volume of clients (our client has ~200 clients).
• Proficient in troubleshooting, networking, and cybersecurity.
• Windows Server and Active Directory experience.
• Ability to work in onsite, virtual, and cloud environments.
• MSP experience and knowledge of ticketing systems like Autotask or ConnectWise are beneficial.
• Leadership, project management, and documentation capabilities.
• Strong client relationship management, needs assessment, and project management experience.
• Ability to work independently, with the Team, and assist junior Team members.
• Excellent communication and problem-solving skills.

Additional Information

SaaS Talent is more than just a recruiting company. We're your hiring, business development, and growth partner with 25+ years of experience in SaaS and Tech that helps SaaS and Tech startups scale and transform their business. We've worked with 100+ companies and helped them achieve their talent acquisition, recruiting and business development goals.