Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admin utilizes problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.

Required Skills:

DoD 8570 - IAT Level I, Security+ CE

Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field

Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support

Top Secret clearance

High school Diploma

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.

Competitive Compensation

Paid Time off includes 10 federal holidays and 15 additional days.

Bereavement Leave

Parental Leave

PTO Cash out

Company Paid STD and LTD

Life and AD&D Insurance

70% employer paid Medical, Prescription, Dental, and Vision Coverage

401k Savings and company match

Employee referral program

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.