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HelpDesk Support

Quadtec Solutions, Inc

HelpDesk Support

San Antonio, TX
Full Time
Paid
  • Responsibilities

    Job Description

    Job Description

    Responsibilities

    Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.

    • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
    • Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware.
    • Provides regular monitoring and analysis regarding short and long-range planning for in-house systems.
    • Prepares or ensures that appropriate documentation exists, including operational instructions.
    • Writes or modifies basic scripts to resolve performance problems and automate administration tasks.
    • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

    Qualifications

    Bachelor's with 5 - 8 years (or commensurate experience)

    Required Skills and Experience

    • Clearance Required: Ability to obtain and maintain a Public Trust clearance

    Company Description

    IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com

    Company Description

    IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com