Benefits:
Competitive salary
Job Description:
Install and configure software and hardware components of computer and network systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and maintenance procedures.
Responsibilities:
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
- Ability to understand and maintain inventory management.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, emails, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Knowledge of Office 365.
- Ability to maintain users accounts in Active Directory.
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience