Helpdesk Support Staff

PEC, Inc

Helpdesk Support Staff

Syracuse, NY
Part Time
Paid
  • Responsibilities

    Job Summary:

    The Helpdesk Support Staff is a position for supporting an online virtual language school, ensuring classes run successfully through on-going monitoring and support. The primary responsibilities for the Helpdesk Support Staff are to support language classes through general user assistance, training users, resolving basic technical issues and other classroom related activities. The Helpdesk Support Staff must be able to follow procedures and instructions in our handbook to ensure quality monitoring of virtual classes. The Helpdesk Support Staff oversees classroom function, responds to, or escalates helpdesk requests for assistance, assists with technical issues, and maintains a friendly point of contact for students and instructors.

    Monitor Duties and Responsibilities:

    Continuously monitoring calendars

    Opening and preparing classrooms

    Accurately tracking, logging, and submitting attendance

    Monitoring classes

    Basic technological troubleshooting

    Entering consistent and accurate observations

    Monitoring, responding to, and escalating incoming helpdesk emails

    Performs other related duties as assigned

    Required Skills/Abilities:

    Candidate must be familiar with Microsoft Windows and Microsoft Office

    Candidate must have the ability to multitask

    Candidate must be able to work as part of a team

    Candidate must be able to work in a flexible and growing environment

    Candidate must be able to express themselves in both written and verbal communication

    Candidate must be able to communicate to customers with various levels of technical knowledge

    Physical Requirements:

    Prolonged periods of sitting at a desk and working on a computer

    This is a remote position.