Description: Entry-level role in computer/network operations. Provides technical support by applying broad knowledge of systems and services under general supervision. Assists with mainframe operations and related tasks, gaining skills required for advancement to Computer/Network Operator.

Key Responsibilities:

Handle high-volume incoming calls.

Assist users with portal navigation, technical issues, and service requests.

Troubleshoot login, browser, and system errors; escalate complex issues.

Provide support for account management (password resets, registration).

Document interactions and monitor system performance.

Collaborate with teams, ensure privacy compliance, and help train new staff.

Required Skills:

Knowledge of data processing systems and basic computer components.

Strong customer service, problem-solving, and communication skills.

Ability to follow instructions, work independently, and operate network equipment.

Experience: General knowledge of computer or data processing through education, training, or experience. Completion of an examination process required.