Job Description

For over 130 years, Henne Jewelers has been recognized as Pittsburgh's best jewelry store by industry experts, clients, and employees. Henne Jewelers is the jeweler for life by providing exceptional service and beautiful, unique jewelry that fulfills our mission to strengthen and enhance relationships. Jewelers for Life means several things. Our staff are jewelers for life. We love what we do, and we hope it shows. The position supports the sales team and provides customer service and support. If you would enjoy being a part of life's moments with customers, and working collaboratively with members of our team, a Henne Support Specialist position may be the opportunity for you. Responsibilities include: * Answer phone calls, taking messages or screening them out as needed and offering to help in an absence of team member * Interact with customers coming into the store and provide assistance or find the appropriate associate to help * Assist sales associates and customers with the details of the sales process which may include ringing the sale, gift wrapping, financing, and initiating warranties. * Maintain organization around the store, including inventory and stock. * Oversee the cash drawer to make sure it's balanced: perform several balances throughout day to ensure closing goes smoothly and quickly. No less than 2 reviews before close per day. * Help in the daily set up and take down for store opening/closing * Respond to store webchat in a timely manner and funnel to sales staff when appropriate * Monitor printers, credit card machines, and the Crystal system to maintain functionality, fixing any related issues that may arise. i.e. - customer refunds, adjusting sale price, running CC terminal reports. * Assist in Inventory Reconciliation to be performed 2x a year. Ensure the sales team has reviewed provided reconciliations, oversee communications with inventory team. * Track and schedule all in store and virtual appointment requests (as appropriate) * Reconcile any errors in case counts discovered throughout the day * Order staff lunches and assist with the organization of employee events * Become fully versed in fraud detection steps and assist with fraud prevention * Coordinate the morning meeting schedule: seek out presenters, research topics, manage schedule of presenters and topics. Post meeting notes via slack and/or email * Become proficient in completing Wells Fargo applications and Zillion requests as well as alerting team of new promotion information. * Assist sales associates with placing special orders, creating job tickets and tracking open repairs and orders. * Review associate's open jobs lists with each associate no less than 1x per week. * Assist sales associates with preparing customer correspondence * Monitor and submit Incentives offered by vendors * Assist with scheduling and calendar appointments, customer and vendor correspondence for President when requested. * Prepare and send out monthly reports to sales team This position provides competitive pay along with comprehensive benefits. In addition, Henne Jewelers will provide the training and education necessary for you to accomplish your job.