Job Description

Customer Service Representative (Bilingual Mandarin)

QUALIFICATIONS

· Fluent in both English and Mandarin speaking/writing

· Team player with excellent communication skills

· Customer oriented, and ability to adopt/respond to different types of characters and situations

· Loves helping others and maintain positive attitude regardless of the circumstances

· Strong ability in active listening, and can effectively identify and address the customer’s needs

· Ability to communicate effectively with customers through phone, chats, and emails

· Ability to multitask, prioritize, and manage time effectively

· 1+ years of customer service/support experience (call center experience is a plus but not necessary)

RESPONSIBILITIES

· As a Customer Service Representative, you’ll will interact with the company’s customers by addressing inquiries and resolving complaints; making our customers happy and want to spread the word about the awesomeness of HEYBIKE.

· Customer Service Representative Responsibilities: (But not limited to) Interacts with customers via telephone, email or online chat to provide support and information on products or services

· Collects and enters orders for new or additional products or services

· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff

· Ensures that appropriate actions are taken to resolve customers’ problems and concerns

· Partner and support product management, IT, Marketing, Accounting or other team to meet and exceed the expectation of our customers (Above and beyond. Going the extra mile.)

BENEFITS

· Health insurance

· Paid time off

· Vision insurance

· Borrow A Bike Program

· Employee Discount

Company Description

Heybike is an accessible electric bike company with smart, high-quality products founded with a mission to provide the best riding experience for all bikers and create a greener planet along the way. Heybike now serves over 80,000 riders around the world and offers more than 40 e-bike models with the goal of making bike riding more efficient and convenient, at an approachable price point. The result is a portable, compact, and robust mode of transportation, which can be driven with the power of human pedaling or assisted by a battery powered motor. Heybike is committed to new innovations and expanding product lines to meet the needs of its customers, fostering a lifestyle that brings people together and makes travel easy.