Benefits:

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

The Holiday Inn Express & Suites Madison West - Middleton is now accepting applications for Part-time Guest Service Representatives. The hours for this position are from 7 am to 3 pm and 3 pm to 11 pm (Saturdays and Sundays)

Job Description:

This position requires a motivated, dependable, and detail-oriented individual with good computer skills, who can multi-task and demonstrate a guest-focused attitude while responding quickly to guest needs. Our team members are positive individuals who know how to exceed guest expectations while maintaining an exceptional level of hospitality and professionalism.

Benefits:

Competitive Pay

Holiday Pay

Overtime Pay

Paid Time-Off

Opportunity to grow and develop with a fast-growing company!

Great worldwide hotel discounts!

Responsibilities:

Greet arriving guests, assign rooms, make keys, and collect guest payment and billing information in a friendly and welcoming manner

Ability to work on a computer, answer phone calls, and handle walk-ins for guest reservations, cancellations, check-ins, check-outs, and processing guest’s payment and billing information

Providing outstanding service by listening and handling guests’ needs and requests in a quick and timely manner

Communicate with all departments to ensure a smooth and well-run operation so that each guest has the best experience possible

Acknowledge the guest whenever they enter or leave the hotel

What we are looking for:

Hotel experience preferred but not required

Commitment to excellence

Dependable and enthusiastic work ethic

Superb customer service skills, always having a positive attitude

Willingness to develop yourself and learn from any mistakes

Attention to detail

Friendly & outgoing personality

Cascade Management is an equal opportunity employer and does not discriminate against any employee for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, military status, or any other non-merit factor.