Job Description

SUMMARY: 

The Count Room Clerk is responsible for assisting with a smooth and efficient operation of soft count. The Count Room staff are expected to perform at a professional level and will work closely with the Count Room Supervisors. The position carries out responsibilities in the following functional areas; cash handling, documentation, customer service, and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program.
• Responsible for the removal and replacement of cash boxes from the slot machines.
• Responsible for the placement of cash boxes onto assigned carts.
• Responsible for removing cash from cash boxes.
• Responsible for counting cash from the cash boxes.
• Responsible for operating currency counting equipment to count the cash from the cash boxes.
• Responsible for preparing the necessary paperwork and reports detailing records of the count process.
• Performs other relevant duties as deemed necessary by management.
• Communicate status of fluctuating cash levels to appropriate management.
• Answers phone calls with proper phone etiquette.
• Complies with state, company, department policies and regulations.
• Assists supervisors and co-workers as needed.

SUPERVISORY RESPONSIBILITIES:

• None.

QUALIFICATIONS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

• Able to promptly and accurately follow instructions given by management.
• Ability to apply common sense understanding to carry out detailed written or oral instructions. 
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must obtain a Louisiana Gaming License.

EDUCATION AND/OR EXPERIENCE:  

• Minimum of 1 year of cashiering experience and/or heavy money handling experience.

MATHEMATICAL SKILLS:

Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

LANGUAGE SKILLS:

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 

PHYSICAL DEMANDS:   The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, duties and responsibilities.

 While performing the duties of this job, the Team Member is regularly required to sit; use hands to handle, or feel; reach with hands and arms; and talk or hear.  The Team Member frequently is required to stand and walk.  Must be able to lift, push and pull up to 50 lbs. 

Must have the manual dexterity to operate a computer and other office equipment.  

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a team member encounters while performing the duties and responsibilities of this position. 

• The working conditions are those typically found in an indoor, climate controlled office environment.  
• Occasional exposure to a casino environment which includes exposure to gaming related environmental factors including, but not limited to, second hand smoke, excessive noise, high volume guest/Team Member contact in a fast-paced, continuously evolving environment.

DISCLAIMER:

This is not an exhaustive list of all responsibilities, requirements and skills. Leadership reserves the right to revise the job or to require that different tasks be performed as necessary.