Job Description
The Manager, Safety and Security Services manages the daily operations of outpatient rehab services to ensure alignment with departmental and organizational objectives.
The position facilitates the offering of a complete range of Safety and Security services and ensures that the team works to prevent, detect, all types of loses using the latest state-of-the-art techniques, while providing patients, colleagues, family members a nurturing and healing environment.
This Manager will collaborate closely with physicians, hospital and medical group leadership, colleagues, support and professional services and external stakeholders to advance quality, financial, experience (patient/physician/colleague engagement), operational efficiency and growth efforts.
Accountable for Safety and Security, day-to-day operations, business planning, scheduling, engagement and directing security assessment and variance resolutions to achieve local ministry and system goal expectations. Partners with Director to develop short-term and long-term plans for the growth and expansion of Security Services across HCH.
Essential Duties:
Must be available to work any time and day
- Overall Scope. Alongside the Director of Facilities/ Design/Construction and Security Services, the Manager supervises all Security Services across the HCH system. Responsibilities include operational excellence, AHJ Correspondence, operating budget development, implementation of lean principles, labor, and supply management.
- Safety/ Quality. Accountable for regulatory preparedness, facilitating a culture focused on safety/quality, committee reporting, incident reporting, deploying processes and structure related to achieving security/safety/quality initiatives.
- Patient/Family Experience/Service Excellence. Ensures a service-based culture across the continuum of care. Commits to hiring for fit, regular monitoring and action planning of survey results, engaging colleagues, in ongoing improvement strategies. Holds self and others accountable to the mission and core values of Holy Cross Health. This includes celebrating excellence and approaching anyone who is not demonstrating the same with courtesy and respect; and owning and resolving Service Recovery concerns.
- Colleague Engagement. Accountable for leading a culture of service focused on maximizing colleague engagement and retention rates. Utilizes tools and system resources to achieve top decile outcomes and directly engages colleagues as part of impact planning.
- Security Officer Engagement and Retention. Researches and recommends processes to enhance relationships with therapists. Creates best in class relation strategies. Communicates directly with Officers and Director regarding problem identification and resolution. Ensures proper follow through takes place on outstanding items.
- Team Development: Manages day-to-day multidisciplinary and inter/intra departmental issues to facilitate mission driven services for enviroment of excellence
- Stewardship. Demonstrates a working knowledge of financial operations, including the ability to analyze costs (labor, supplies), and limit OT to a minimum. Jointly accountable for assigned departmental operational budgets/ongoing forecasts, P&L, capital budgets and productivity.
- Accreditation Efforts. Assesses all services, operations and procedures for quality improvement opportunities using techniques of systems analysis and project management to achieve desired outcomes. Serves as local technical expert of The Joint Commission (TJC) accreditation standards for Security and Safety.
- Integrated Delivery System Alignment. Collaborates with other system Security Managers to develop and maintain best practice standards for optimal Security outcomes and financial performance.
- This document represents the major duties, responsibilities, and authorities of this role and is not intended to be a complete list of all tasks and functions. The Manager will also be engaged in other key acute care initiatives as requested by and under the direction of senior leadership. Other duties may be assigned as local ministry and the healthcare environment continue to evolve.
Qualifications:
*Education / Training: Bachelor’s Degree preferred, High School Diploma Required. Work *Experience : Five (5) years of patient care experience in an Security officer role including two (2) years of supervisory experience.
Certification, Licensure, Registration :
- Current “D” Florida License
- Current CPR certification or must obtain within 3 months of start date
- ·Current Non-Violent Crisis Intervention certification after 3 months of employment
- IAHSS certification preferred
*Experience with TJC
Other Qualifications : Excellent written, verbal, and analytical skills, attention to detail and demonstrated proficiency with Microsoft Office applications required. Proven ability to develop collaborative relationships with directors, peers and leaders is essential.
Corporate Compliance : Responsible for remaining up to date on all Federal, State, and local laws, accreditation standards or regulatory agency requirements, which apply to the assigned area of responsibility and ensures compliance with all such laws and regulations. Will comply with all aspects of the Trinity Health Corporate Compliance Plan to include the immediate reporting of any known or suspected illegal or unethical behaviors, criminal conduct or patient/employee safety violations or issues.
*This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).