Home Care Scheduler

Advantage Senior Care LLC

Home Care Scheduler

Indianapolis, IN
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Flexible Scheduling

    Competitive Compensation

    Careers Advancement

    Job Summary

    We are seeking a Home Care Scheduler to join our team. In this role, you will collect, manage, and report on the scheduling information. This is an important position that allows us to provide comprehensive and consistent patient care by coordinating medical and health services. The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills.

    Responsibilities

    Coordinate internal and external staffing needs

    Assign caregivers to scheduled client shifts

    Use cloud-based scheduling software

    Maintain an up-to-date list of on-call and backup staff and use to secure last-minute coverage

    Communicate with caregivers regarding any updates or changes to their schedule

    Communicate with managers and clients to inform them of any schedule or staffing changes

    Assist in the hiring, training, and management of new staff

    Update daily schedules

    Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.

    Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.

    Contributes to team effort by accomplishing related results as needed.

    Maintains customer confidence and protects operations by keeping information confidential.

    Qualifications

    High school diploma or GED

    Previous experience as a Home Care Scheduler or in a similar position is preferred

    Highly organized with attention to detail

    Comfortable with Microsoft Office and other computer programs

    Ability to multitask and prioritize projects

    Excellent customer service and interpersonal skills

    Professionalism, confidentiality, and organization

    Scheduling

    Microsoft Office skills

    Typing