Care Coordinator

Assisting Hands of Jacksonville Beaches

Care Coordinator

Jacksonville, FL
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Opportunity for advancement

    About Us Assisting Hands Home Care provides trusted in-home care for seniors and individuals who need help with daily living. We are a local, family-owned agency based in Jacksonville, and our small office team works closely together to ensure our clients receive dependable, high-quality care.

    About the Role We are seeking a full-time Care Coordinator to take ownership of caregiver scheduling and ensure clients receive the support they need, when they need it. You’ll manage daily schedule operations, respond to call-outs, staff new cases, and resolve escalations during business hours and while on-call. You’ll also work closely with our after-hours team to ensure they have clear instructions and support.

    This is a hands-on, detail-oriented role ideal for someone who thrives under pressure, enjoys problem-solving, and values teamwork. You will report to the Operations Director and be supported by a collaborative office environment.

    Key Responsibilities

    Own the day-to-day caregiver schedule, including shift assignments, call-offs, and time-off requests

    Fill open shifts, staff new and existing cases, and manage last-minute changes

    Communicate professionally and compassionately with clients and caregivers

    Monitor the caregiver roster and work with Recruiting to ensure proper staffing levels

    Review and update client care needs and match accordingly with caregiver qualifications

    Coordinate with the after-hours team by preparing daily handovers and weekend plans

    Serve as the first escalation point for the offshore team when issues arise after-hours

    Work closely with the Operations Director and other team members on cross-functional activities

    On-Call Responsibility

    Prepare the after-hours team to resolve as many issues as possible before escalation

    Serve as the primary on-call contact to handle urgent issues after hours when escalation is needed

    Qualifications

    Minimum 2 years of experience managing schedules or staffing in a healthcare or home care setting

    Proven ability to manage multiple priorities under pressure

    Strong communication skills and a courteous, solutions-focused approach

    Familiarity with home care scheduling systems (e.g., WellSky) is a plus

    Willingness to take full ownership of the schedule and be accountable for outcomes

    What We Offer

    Full-time role with competitive salary

    Performance-based bonuses

    Paid time off

    A collaborative, supportive office culture

    Opportunity to make a meaningful difference for families in need

    If you're ready to work collaboratively, take responsibility for meaningful work, and make a positive impact in the lives of others, we’d love to hear from you!

    Apply Today Assisting Hands Home Care is an equal opportunity employer committed to fostering an inclusive and respectful workplace.