Benefits/Perks

Flexible Scheduling

Competitive Compensation

Careers Advancement

Job Summary

Under the general supervision of the General Manager/Owner, the Scheduling Coordinator provides continuity of care for clients, facilitates the provision of in-home care and support services to clients, responsible for accurately scheduling of qualified caregivers, and arranges for the uninterrupted continuing care of the client. Routinely interacts with other personnel as well as clients, family members, community providers/ referral sources, insurance companies, care managers, and other third party payors. In addition look to assist in the coordination of overall communication in the office as regards to staffing needs.

Responsibilities Serves as a liaison between client, caregiver and owner as he/she supervises caregivers on a regular basis.

Schedules shifts and hours by matching caregiver qualifications and availability to clients’ needs. Communicates new assignments and/or schedule changes to caregivers and clients.

Answers phone calls from prospects client inquiring about services and route to proper person/owner. Participate in on-call rotation as assigned.

Contacts clients and caregivers for follow-up on service delivery and determine satisfaction of services.

Provides day to day office assistance, answers routine correspondence, maintains client, employee, payroll, billing and related accounting data into computer as required and responsible for ordering and maintaining office supplies, forms, and equipment and participates in office meetings.

Maintains scheduling office metrics in spreadsheet and be able to easily work with computers thereby ensuring all shifts are filled, monitored and new cases are also getting worked on.

Processes employment applications and assists in other employment activities, screening, interviewing, reference checking, and new employee orientation according to established guidelines.

Assign clients to the appropriate care managers for supervision and case monitoring and on-calll contacts.

Use cloud-based scheduling software, experience in HHAeXchanage software is a plus.

Maintain an up-to-date list of on-call and backup staff and use to secure last-minute coverage

Communicate with caregivers regarding any updates or changes to their schedule

Communicate with managers and clients to inform them of any schedule or staffing changes

Assist in the hiring, training, and management of new staff

Any other office duties as needed.

Qualifications

High school diploma or GED

Previous experience as a Home Care Scheduler or in a similar position is preferred

Highly organized with attention to detail

Comfortable with Microsoft Office and other computer programs

Ability to multitask and prioritize projects

Excellent customer service and interpersonal skills