At Empower, we are proud to serve as a one-stop-shop business partner for healthcare organizations to support their administrative and employer needs. We strive to be more than a workplace, but also a community, where every voice is heard, and every team member is valued. Our team is driven by a shared mission to create a positive impact on healthcare organizations and the lives they touch. Join our team today to be part of our mission!

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Job Summary:

Trains all hospice employees in accordance with Medicare/State guidelines as well as company policy.

Essential Functions:

• Learns, understands, and assists with developing training programs for the company.
• Provides teaching to licensed staff and or company's DHCS for all programs.
• Provides teaching to supervisors/staff implementing new programs.
• Assists with HCHB Back office & Point Care training to appropriate personnel.
• Assists Compliance team with special projects, collecting data and adhering to deadlines
• Assists with Corporate QI audits, surveys and QAPI as needed
• Identifies performance issues, discusses with leadership, and assists in their resolution.
• Analyzes and evaluates assigned clinical operations to ensure standards are adhered to.
• Ability to engage in 80% local and out-of-town travel
• Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload
• May have access to personal health information necessary to fulfill the above duties and responsibilities
• Ability to travel overnight to alternate offices throughout Texas, and Georgia needed

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.
• Knowledge and commitment to hospice philosophy of care

Knowledge / Skills / Abilities:

• Organizational skills
• Ability to supervise in accordance with Agency’s policies and applicable laws.
• Able to effectively communicate with clinical and non-clinical employees
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Work is normally performed in an office environment
• Able to travel by car or plane and travel frequently (minimum 75%) with overnight stays
• Sufficient endurance to perform the required physical and mental tasks over long periods of time.
• Able to work flexible schedule and/or evening hours as needed.
• Time management
• Cooperative attitude
• Advanced written and verbal interpersonal communication
• Basic math skills related to patient care.

Age-Related Competencies:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for

this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management:

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

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Minimum Position Qualifications:

• Education:
  • Bachelor's degree in a related field (Healthcare Administration, Business, or Marketing preferred).
• Experience:
  • 3 years’ experience
• License / Certification:
  • Driver’s license and proof of current auto liability insurance; no listing in the OIG Excluded Provider listing
  • Registered Nurse licensed in the state in which practicing

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Moderate noise level; tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements: Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.