Classification: Contract
Contract Length: 3 months

Position Summary

The Hospital Case Management Education Implementation Coordinator (IC) will ensure the hospital case management technology and process is effectively integrated into hospital operations, enhancing patient care, streamlining workflows, and improving overall efficiency. This role will regularly engage with clinical staff as a subject matter expert to ensure they have appropriate access and proficient in using the software system's functionality. This role is a workflow and system expert who will support the facility/market during the implementation and go-live periods. This position requires a detailed understanding of the system functionality and familiarity with facility case management clinical workflow. This team member will be responsible for ensuring completion of pre-go live tasks including assisting with communications, coordinating implementation initiatives at the facility, and supporting training and troubleshooting pre and post go-live. The Education Implementation Coordinator will be called upon to support other planning and implementation tasks as needed to support the overall program goals. This role should expect to travel to multiple HCA facilities, with the majority of their time spent in patient care units.

Responsibilities

• Apply knowledge of software and workflow during go-live and implementation independently and without direct supervision.
• Provide support to Case Management Staff, Preceptors, and the Case Management Director, ensuring they have appropriate access and can demonstrate efficient use of the software.
• Perform initial troubleshooting during go-live and ensure system stability, serving as the point of contact for all associated software issues.
• Promptly escalate any access or software issues to avoid delays in colleagues' ability to access and work in the system
• Ensure a standardized and consistent approach relating to education delivery.
• Participates in writing and reviewing communications for all team members to ensure a comprehensive understanding of needs, expectations, and requirements.
• Evaluate the effectiveness of the implementation strategy and propose modifications of materials as needed.
• Participate in initial kickoff and work in close coordination with corporate, division, and facility leadership.
• Assess the lessons learned from each phase of implementation and integrate these insights into subsequent phases.
• Organize and support onboarding of new resources and team members during the implementation period.
• Coordinate with the Implementation team to ensure all facility case management staff and shifts have necessary go-live support.
• Perform other duties as assigned
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”

Requirements

• Preferred licensed healthcare professional
• Ability to establish and maintain collaborative and effective working relationships.
• Ability to communicate effectively in oral, written, and electronic formats.
• Demonstrates analytical and critical thinking abilities with proactive decision-making and negotiation skills.
• Demonstrates an ability to perform specific competencies as identified.
• Ability to be self-motivated, goal-directed, and dependable.
• Demonstrates computer and typing skills.
• Demonstrates organization and time management skills.
• Ability to travel at least 75% of time.