Benefits:

401(k)

401(k) matching

Competitive salary

Employee discounts

Health insurance

Paid time off

Job Summary

The Hospitality Events Manager plays a critical role in delivering exceptional guest experiences by managing the seamless execution of events at M1 Concourse’s Event Center and Circuit Track. Manages event planning, logistics and customer engagement from inquiry to post-event follow-up. Collaborates extensively with internal departments, external partners and vendors to maintain operational excellence, promote innovation and ensure superior client satisfaction. Maintains M1 Concourse brand integrity in the production of all events. Manages CRM records to ensure comprehensive and accurate information. Fosters superior customer satisfaction through effective execution and service excellence. Represents M1 Concourse with the highest level of professionalism and decorum.

Job Responsibilities

Collaborates with M1 Concourse Sales and leadership teams to ensure proposals accurately account for operational and equipment requirements.

Collaborates with M1 Concourse Sales to ensure relevant information is captured in an accurate and comprehensive manner that supports excellence in event execution, customer satisfaction and the achievement of company quality expectations.

Coordinates walkthroughs with customers and team members to ensure quality planning and attention to detail.

Develops methods and processes to ensure the integrity of the M1 Concourse Brand for leadership’s consideration.

Facilitates planning and strategy meetings regarding event production.

Fosters team member excellence through example, execution and constructive feedback.

Manages a superior customer experience by supporting the execution of services at every stage including, but not limited to initial inquiry, menu selection, event development, proposal development, planning, event-day delivery and follow-up.

Manages Banquet Event Orders (BEO’s).

Manages collaboration with other departments to promote operational objectives to organizational expectations.

Manages CRM Software and generates reports for organizational leadership.

Manages event execution including, but not limited to, delivery, installation, set-up and tear-down.

Manages event logistics including, but not limited to, scheduling of loading-in and loading out processes.

Manages outsourced vendor orders.

Manages team member communication to facilitate the creation of floorplans and other necessary documents to ensure accurate event execution.

Manages the organization’s efforts to achieve customer satisfaction and repeat business.

Mitigates challenges with event execution and facilitates communication with leadership to deploy internal resources in a prompt and effective manner to ensure success.

Presents professionally and represents the M1 Concourse at the highest levels.

Provides superior customer service to clientele.

Provides support and leadership with organizational events and productions.

All other duties as may be required and assigned.