The Host at Ricci Italian Restaurant is the first point of contact for guests and plays a vital role in setting the tone for an exceptional dining experience. Friendly, professional, and attentive, the Host greets guests warmly, manages reservations, and ensures a smooth seating process. This role involves coordinating with the front-of-house team to create a welcoming atmosphere and ensure efficient table turnover.

Responsibilities:

Greeting and Seating: Welcome guests with a friendly and professional attitude, confirming their reservations and seating them promptly, balancing seating across sections to support efficient service.

Reservation Management: Oversee the reservation system, both for online bookings and walk-ins, maintaining accurate records and updating wait times as needed.

Customer Service: Provide excellent customer service, answering questions about the menu and restaurant policies, assisting with special requests, and managing guest expectations.

Communication: Coordinate with servers and other team members to keep the flow of service smooth, relaying special requests or guest notes to the appropriate staff.

Ambiance and Cleanliness: Ensure the entryway, lobby, and host stand are tidy and inviting. Monitor the ambiance, including lighting and music levels, to create a comfortable and welcoming atmosphere.

Guest Satisfaction: Address guest concerns promptly and professionally, escalating issues to the manager when necessary to ensure all guests leave satisfied.

Support Other Roles as Needed: Assist with front-of-house tasks, such as setting up tables, managing the waiting area, or helping servers during peak hours.

Qualifications:

Strong interpersonal and communication skills

Ability to remain calm and organized during busy hours

Prior experience in a customer service or restaurant role is a plus

Positive, team-oriented attitude and professional appearance

Knowledge of reservation and POS systems is beneficial but not required