SUMMARY: Responsible for coordinating the restaurant dining area and communicating his/her needs with the servers, bussers, and cooks to provide guests with quality service. Greets the customers and serves their needs by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Works with a sense of urgency

Greets the guests within one minute of their arrival

Shows guests to their table and provides menu.

Sets up the table with silverware, water, and coffee (if the busboy has not already done so.)

Is available to answer the customer’s questions

Manages waiting line, watches tables and helps arrange and set up tables for large parties.

Observes guests throughout their meals to respond to additional needs.

Knows all abbreviations and how to write guest checks for TOGO orders

Takes telephone orders and uses suggestive selling to recommend menu items which may complement the order.

Rings the check into the computer for TOGO orders.

Packages TOGO orders and puts proper condiments and utensils in bags.

Keeps up on behind the scenes work: cleans windows, boosters, high chairs, stock TOGO items, pre-bus tables.

Assists other Host/Cashiers when necessary

Handles front register, including taking cash, and making change correctly.

Validates and sorts Guest Checks according to procedure

Follows procedure for money drops with Manager

Keeps work area clean and organized

Helps blow up balloons with pump (in applicable locations)

Checks restrooms on hourly basis for cleanliness and supplies

Readily accepts direction from managers

Follows all safety precautions to prevent injury or illness.

Performs cleaning duties and side work as assigned

Works in cooperation with management and all other restaurant staff in a team effort.

QUALIFICATIONS REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Minimum of two years of high school education; or up to one year related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Must be able to read, write and speak English. Able to effectively communicate with customers or other employees in a one-on-one or small group situation.

MATHEMATICAL SKILLS: Must be able to perform simple mathematical calculations, such as, addition, subtraction, multiplication, and division using whole numbers, common fractions, decimals, and percents. (A calculator may be used.) Ability to count back money when giving change.

REASONING ABILITY: Ability to apply common sense in carrying out instructions given by a manager, customer, or another employee. Ability to handle problems of a repetitive nature which have variable solutions, such as, customer requests for special seating, or customer complaints.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly(up to the entire shift) required to:

Exert fast-paced mobility,

Stand

Walk

Use hands to grasp or handle objects (glasses, plates, cups)

Use hands for handwriting and operating a cash register keyboard

Talk and hear

The employee is frequently required to:

Reach with hands and arms

Turn or twist

Stoop or bend

Taste or smell

The employee must occasionally lift and/or move up to 15 pounds.

The employee is required to be able to see objects clearly at a distance of 20 inches or less, such as when reading and writing guest checks or operating the computer or register.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate and occasionally loud. The floors throughout the restaurant are made of stone tiles. The workspace in the waiting and cash area of some locations is limited. This area becomes congested as customers and employees maneuver through the aisles.