Qualifications

Outstanding customer service and problem-solving skills

Ability to prioritize and multi-task within a fast-paced environment

Able to initiate tasks and perform duties without direction

Excellent communication skills.

Friendly and professional phone and email etiquette

Must have superior organizational skills

Flexibility to work weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. You are an expert in creating a world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

Provide high-level customer service and hospitality to clients.

Educate clients on current promotions, memberships, packages, and future appointments.

Assists with re-stocking products and assist clients with product sales and returns.

Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.

Support the Skin Therapists to ensure a successful check-in and check-out process.

Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.

Assist with the training and coaching of new hires.

Who we are:

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin so you can put your best face forward. With locations across the country, we provide personalized facial treatments, everyday skincare guidance from our expert estheticians, and powerful products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine,

Performed over 500,000 facials

We’ve tried countless products and collected valuable skincare data the entire way.

Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.