PRIMARY RESPONSIBILITIES:
Act as a member of the Li’l Rizzo’s customer service team and work to provide total guest satisfaction. Act as the initial point of customer contact. Greet, welcome and seat customers in a friendly, courteous manner. Process carry-out orders.
SPECIFIC FUNCTIONS & DUTIES:
- Welcomes and seats customers in a friendly, hospitable manner. Accommodates special needs of guests, i.e. special occasions, booster chairs, etc. Advises management of special circumstances.
- Coordinates the smooth flow of guest seating by managing the Wait List and Seating Chart.
- Answers telephone calls in a friendly, helpful manner. Takes to-go food orders and assists customers with special requests. Communicates fully with the kitchen.
- Busses tables, runs food and provides other service assistance to Servers to ensure customer satisfaction.
- Performs restroom cleanliness checks on a periodic basis. Assists with restroom maintenance & stocking during their shift.
- Completes assigned cleaning duties.
QUALIFICATION STANDARDS:
- Mobility required during entire shift between all areas of the restaurant.
- Ability to wipe off table tops, pick up debris off floor, use carpet sweeper or broom
- Ability to read, write and verbally communicate with customers.
- Carries objects, e.g. high chairs, stools, etc., up to 15 pounds frequently during a shift.
PHYSICAL STANDARDS:
- Must be able to stand and exert well paced mobility for periods up to four hours in length. Must be able to speak clearly to be understood by customers & employees. Must listen attentively to guests and other employees.