Job Description

• Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities.
• Adhere to company policy and procedures, as stated in the company handbook.
• Consistently offer professional, friendly and engaging service
• Interact with arriving and departing guests
• Answer the phone using company standards and etiquette
• Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines
• Use the Open Table system to input bookings and track Guest progress throughout the meal service periods
• Use clear and concise communication with the assistants, servers, bartenders and the managers regarding the needs of the guests
• Escort guests to the appropriate table in the dining room
• Act as point of contact between guests and leadership
• Engage and interact with guests to create a friendly, attentive, and memorable dining experience
• Tailor guest experience
• Be familiar with all menu items and aspects and services of the property
• Assist in cleaning, clearing and setting tables
• Maintain cleanliness of the restaurant
• Be familiar with all food outlets and amenities within the property
• May assist with inventory and requisition forms
• Be knowledgeable of general city information as well as hotel history
• Be an ambassador for the department, the property and the brand
• Maintain regular and predictable attendance
• Other duties as assigned

Qualifications

• Must have excellent communication skills and be very organized

• Must have legible penmanship

• Must have calm and warm manner

• Must be able to work under pressure and unsupervised

• Able to work flexible hours, weekends, and holidays

• Preferred previous customer service experience in upscale setting

• Previous experience as a host an asset

• Must pass Food, Beverage and Service Knowledge Quizzes

• Able to speak English clearly at advanced level

• Able to read and write English

Additional Information

What is in it for you:

• Hourly Rate: USD $24.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.