Host The Well Westlake

Nova Hospitality

Host The Well Westlake

austin, TX
Full Time
Paid
  • Responsibilities

    Who We're Looking For

    We are looking for high-caliber, motivated hospitality professionals! As a Host, you create the arrival experience that is one of the first steps in providing our extraordinary guest service.

    This is a fun and rewarding opportunity! The pace is fast and the standards are high; we offer competitive compensation, medical/dental/vision available for you and your family, discounts at all of our restaurants for you to enjoy!

    What to Expect

    • Consistent delivery of an approachable refined hospitality experience
    • Willing to have a flexible schedule
    • Always attentive to guests and team
    • Arrange tables and seating plan for the night based on expected reservations
    • Answer phone calls and messaging sent to the restaurant
    • Ensure arrivals area is clean, stocked with supplies needed and organized at all times
    • Welcome our guests upon arrival and thank them when departing
    • Approaches guests and collects information needed to assist with seat and bar arrangements
    • Check in guests with reservation and confirm any applicable notations
    • Organizing nightly dining reservations, private parties and any guest's special occasion
    • Maintains knowledge of the restaurant layout and table numbers, seating the room evenly per operational needs and member requests
    • Accommodate walk in guests
    • Works with a sense of urgency to anticipate guests and team members needs when the opportunity arises
    • Communicates with management, and service staff immediately to rectify any and all guest needs and requests
    • Walk guests to table and be available to answer any immediate questions
    • Ensure all notes, allergies mentions and requests are communicated to server
    • Share your thorough knowledge of the food and beverage menu in order to answer all questions from guests and team
    • Ensure the work area is in compliance with the Health and TABC code at all times

    Being Part of the Team

    • You are constantly in motion
    • Always smiling, even on the inside
    • Adapting to changes and adjustments on the fly
    • Gladly taking responsibility and not leaving it to others
    • Service is a conversation not a transaction
    • Not afraid to change or innovate
    • Committed to learning all about the food and beverage we offer
    • Comfortable with receiving feedback and brave enough to deliver it
    • Living in the “We” and not always the “I or Me”
    • Sometimes being in the weeds and ready to help each other clear a path
    • You take responsibility and not leave it to others
    • Genuine care for others
    • You are kind
    • You say thank you a lot during your shift

    You Should Have

    • Prefer one (1) or more years of serving experience in a high volume fine dining restaurant
    • A valid TABC Certification and Food Handlers Certification may be required and must be obtained before entering this position
    • Must have an outgoing personality and hospitality driven attitude
    • Must be a highly organized individual with the ability to handle numerous tasks at a time
    • Must be polished, professional, friendly, dynamic and able to multitask

    PHYSICAL AND WORKING ENVIRONMENT:

    • Must be able to stand or walk a minimum eight-hour shift.
    • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
    • Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
    • Must be able to lift up to 25 pounds.
    • Must have excellent communication skills and be able to read, write, speak and understand English.
    • Must be able to work in a fast pace and high-volume environment in the presence of areas containing high noise levels, bright lights and dust and communicate during this time – sometimes within a small area.
    • Must be able to work inside and outside at all times of the year as needed, based upon business volumes.