Benefits:

Fun and Exciting Work Environment

Culture & Community - engaging team events, monthly team recognition

401k, Roth IRA

Financial Security - competitive salary, incentive bonus structure

Generous Paid Time Off Policies

Work-Life Balance - Flexible working schedule

Health & Wellbeing - company sponsored health and vision insurance

Professional Development

Role Purpose: Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house.

Key Responsibilities:

Strategic and Financial Responsibilities

Upselling Opportunities

Table Optimization

Operational Responsibilities

Waitlist Management

Reservation Management

Efficiency and Resource Allocation

Customer Service Responsibilities

Customer Retention

Feedback and Improvement

Education & Qualifications:

Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling

High School Diploma or Equivalent

Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Experience:

Desirable - Previous experience in a high volume restaurant

Skills & Competencies:

Customer Service Skills

Communication Skills Organizational Skills

Desirable - Problem-Solving Skills

Technological Proficiency

Guest Management Systems

Desirable - POS Systems

Personal Qualities:

Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

Languages:

English

Desirable - Spanish

Department: Operations/Culinary Location: On-Site Travel Required: No Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: General Manager/AGM Collaborates With: Management team, Administrative support Supports & Engages With: FOH, BOH