Benefits:

Paid time off

Job description

Job Summary The Assistant Hotel Manager plays a vital role in ensuring the smooth operation of the hotel while providing exceptional guest services. This position involves supervising front desk operations, managing staff, and assisting in revenue management strategies. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to communicate effectively with guests and team members.

Responsibilities

Oversee daily operations at the front desk, ensuring all guest inquiries and requests are handled promptly and professionally.

Supervise and train front desk staff, providing guidance on best practices in guest services and phone etiquette.

Conduct night audits to ensure accurate financial reporting and maintain compliance with hotel policies.

Assist in revenue management by analyzing occupancy rates and implementing pricing strategies to maximize profitability.

Maintain effective communication with all departments to ensure seamless service delivery for guests.

Address guest complaints or concerns with empathy and professionalism, striving for resolution to enhance guest satisfaction.

Ensure compliance with health and safety regulations within the hotel premises.

Participate in staff meetings to discuss operational challenges and opportunities for improvement.

Requirements

Three years in a hotel management or supervisory role is preferred.

Strong guest service skills with a commitment to providing an exceptional experience for all guests.

Proficiency in using phone systems and front desk software; familiarity with night audit procedures is a plus.

Excellent communication skills, both verbal and written, with a focus on phone etiquette.

Knowledge of revenue management principles is beneficial for optimizing hotel performance.

Ability to work flexible hours, including nights, weekends, and holidays as needed.

A passion for hospitality and a proactive approach to problem-solving within a team environment.