We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Responsibilities: • Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed • Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations • Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention • Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability • Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service Guest Services: • Assist front desk staff with guest inquiries and concerns • Address guest complaints via email or phone calls • Ensure guest satisfaction by providing exceptional customer service Administrative Duties: • Maintain accurate records and reports • Prepare and submit weekly reports • Create and update templates and documents • Assist with payroll processing Inventory Management: • Maintain inventory of front desk supplies and order as needed • Oversee Retail Treatshop inventory and create purchase orders for approval Front Desk Operations: • Monitor PMS for arrivals, departures, and in-house guests • Ensure front desk staff adheres to uniform and work schedule policies • Review and approve Night Audit reports • Conduct inspections to ensure completion of front desk shift tasks Other Duties: • Assist with new hire recruitment and onboarding • Schedule weekly breakfast orders • Participate in weekly manager meetings and take notes • Contribute to a positive and professional work environment Qualifications: • Must have a strong focus on putting the guest first with exceptional customer service experience • You must have previous experience in a manager role overseeing a team, preferably in a hospitality role • You must have 3 or more years of experience working in the hospitality field • A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field • Possess excellent organizational skills, communication skills, and problem-solving skills Compensation: $50,000 - $65,000

• Guest Services: • Assist front desk staff with guest inquiries and concerns • Address guest complaints via email or phone calls • Ensure guest satisfaction by providing exceptional customer serviceAdministrative Duties: • Maintain accurate records and reports • Prepare and submit weekly reports • Create and update templates and documents • Assist with payroll processingInventory Management: • Maintain inventory of front desk supplies and order as needed • Oversee Retail Treatshop inventory and create purchase orders for approvalFront Desk Operations: • Monitor PMS for arrivals, departures, and in-house guests • Ensure front desk staff adheres to uniform and work schedule policies • Review and approve Night Audit reports • Conduct inspections to ensure completion of front desk shift tasksOther Duties: • Assist with new hire recruitment and onboarding • Schedule weekly breakfast orders • Participate in weekly manager meetings and take notes • Contribute to a positive and professional work environment