Job Description

Provide friendly and informative guest service while assisting with guest luggage and coordinating group luggage handling. Supports the front desk staff with assistance and communication regarding customer issues.

• Greet guests appropriately upon arrival to the front desk area.
• Communicate with guests, staff, and group escorts regarding operations.
• Prepare room lists for arriving and departing groups.
• Retrieve and operate bell cart.
• Escort guests and carry or transport luggage to and from the rooms.
• Resolve customer complaints or disputes as necessary.
• May transport guests in company vehicles as requested.
• Maintain cleanliness and order in bell stand and luggage area.
• Work with Security to report suspicious or dangerous/unclaimed luggage.
• Other duties as assigned by management.

Qualifications

• Must have a high school diploma or GED.
• Previous Hotel/Casino experience as a bellman is preferred.
• Able to stand and walk for extended periods of time, approximately 90% of shift.
• Present a professional and impeccable appearance with excellent communication skills. Fluent in English.
• Able to navigate a bell cart with luggage and lift up to 75 pounds.
• Must be able to execute tasks with a high degree of urgency or efficiency.
• Auditory and visual range must include immediate environment.
• Must possess a valid driver's license and pass vehicle background check
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.