Job Description

The concierge is expected to act as an ambassador to the hotel. They function as an integral part of the hotel operation – service to the guest. The concierge is responsible for creating a welcoming first impression. The concierge must be a multi-talented individual and he/she must be acquainted with the city. Sophisticated in areas outside the hotel. Able to demonstrate tact and diplomacy on a moment’s notice.

The purpose of this position is for the concierge to have a positive effect on each guest experience. The concierge will greet guests and assist with all questions and luggage, and provide recommendations for and directions to local corporate centers, attractions, and events.

Qualifications

• At least 5 years of progressive experience in a hotel or related field
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and date, and basic arithmetic functions.

Additional Information

A great support team awaits you in this department.