Exciting opportunity to join our Hilton Charlotte University Place Hotel as our Director of Housekeeping. We are looking for a Director of Housekeeping to lead our team and ensure we provide excellent customer service and clean accommodations to all our guests. Responsibilities: • Maintain housekeeping staff levels for optimal performance • Interview and select all department-level personnel • Stay current with industry-related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided • Responsible for the smooth, efficient, cost-effective operation of the housekeeping department, including; labor management, inventory control, and product selection • Coordinate departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility • Oversee inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements • Coordinate special projects related to housekeeping operations as determined by the AGM/GM • Establish work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy • Keep hotel leadership apprised of all significant happenings within the department • Attend all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel • Hold daily standups and monthly department meetings designed to provide necessary contact and operating information for all departmental employees • Deal directly with guests whenever necessary to solve problems and ensure satisfaction • Establish and ensure adherence to all departmental policies, procedures and guidelines • Evaluate individual employee performance, determine areas in need of improvement or requirements for advancement, and establish goals, objectives and training needs required to attain the same • Evaluate changes in guest needs, the hotel guest mix and the industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance • Promote and apply teamwork skills at all times • Remain polite, friendly, and helpful to guests, management and fellow employees • Execute emergency procedures in accordance with hotel standards • Comply with required safety regulations and procedures • Maintain cleanliness and excellent condition of equipment and work area Qualifications: • Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations • Minimum 3 years of experience with full-service Hilton or Marriott brands preferred • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria • Effective management, leadership, organizational and communication skills • Ability to work a flexible schedule to include days, nights, weekends and holidays

• Maintain housekeeping staff levels for optimal performance • Interview and select all department-level personnel • Stay current with industry-related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided • Responsible for the smooth, efficient, cost-effective operation of the housekeeping department, including; labor management, inventory control, and product selection • Coordinate departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility • Oversee inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements • Coordinate special projects related to housekeeping operations as determined by the AGM/GM • Establish work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy • Keep hotel leadership apprised of all significant happenings within the department • Attend all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel • Hold daily standups and monthly department meetings designed to provide necessary contact and operating information for all departmental employees • Deal directly with guests whenever necessary to solve problems and ensure satisfaction • Establish and ensure adherence to all departmental policies, procedures and guidelines • Evaluate individual employee performance, determine areas in need of improvement or requirements for advancement, and establish goals, objectives and training needs required to attain the same • Evaluate changes in guest needs, the hotel guest mix and the industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance • Promote and apply teamwork skills at all times • Remain polite, friendly, and helpful to guests, management and fellow employees • Execute emergency procedures in accordance with hotel standards • Comply with required safety regulations and procedures • Maintain cleanliness and excellent condition of equipment and work area