The Housekeeping Manager is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence. Responsibilities: • Approach all encounters with guests and associates in a friendly service-oriented manner. • Continued compliance with Hilton brand standards. • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working for team and self. • Comply at all times with Lodigc Hospitality standards and regulations to encourage safe and efficient hotel operations. • Inspect staff's work performance within assigned sections on a daily basis to ensure that standards and productivity levels are being met and maintained. • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office. • Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only. • Ensure records of daily assignments are completed signed off on and turned in to the Housekeeping Office on time. • Maintain key control system. • Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance. • Submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire. • Handle items for 'Lost and Found' according to the standards. • Ensure that associates are at all times attentive friendly helpful and courteous to all guest’s managers and other associates. • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period. • Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment. • Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings. • Report on the progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. • Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed. • Oversee proper and constructive training of Room Attendants. • Motivate coach and counsel staff as necessary. • Collect all keys and assignment sheets daily at the end of the shift. • Attend meetings as required by Management. • Ensure completion of regular maintenance and cleaning projects on a biannual basis. • Monitor all V.I.P.'s special guests and requests. • Perform any other duties as requested by Management. Qualifications: • Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service • This position requires a high school diploma or GED • Over 3 years of experience as an executive housekeeper, housekeeping manager, or similar • Well-versed in environmental services (EVS) including sanitation protocol and procedures, and how to use cleaning supplies and equipment • Over 2 years of experience in guest services or hospitality Compensation: $16 - $19 hourly
• Approach all encounters with guests and associates in a friendly service-oriented manner. • Continued compliance with Hilton brand standards. • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working for team and self. • Comply at all times with Lodigc Hospitality standards and regulations to encourage safe and efficient hotel operations. • Inspect staff's work performance within assigned sections on a daily basis to ensure that standards and productivity levels are being met and maintained. • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office. • Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only. • Ensure records of daily assignments are completed signed off on and turned in to the Housekeeping Office on time. • Maintain key control system. • Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance. • Submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire. • Handle items for 'Lost and Found' according to the standards. • Ensure that associates are at all times attentive friendly helpful and courteous to all guest’s managers and other associates. • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period. • Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment. • Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings. • Report on the progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. • Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed. • Oversee proper and constructive training of Room Attendants. • Motivate coach and counsel staff as necessary. • Collect all keys and assignment sheets daily at the end of the shift. • Attend meetings as required by Management. • Ensure completion of regular maintenance and cleaning projects on a biannual basis. • Monitor all V.I.P.'s special guests and requests. • Perform any other duties as requested by Management.