Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests • Field customer complaints when necessary • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Bookkeeping: keep accurate records of all hotel guest account information • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Qualifications: • Must have graduated high school, received a GED or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Comfortable taking telephone calls and mitigating stressful situations • Flexibility to work days, nights, weekends and holidays Compensation: $16.50 - $18 hourly

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