Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Mitigate customer complaints as needed • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • Working knowledge of Microsoft Office and reservation management systems • Well-versed in taking telephone calls and handling stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • High school diploma, GED, or equivalent

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