Holiday Inn Express Madera 2290 Marketplace Dr, Madera, CA 93637 Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Handle customer complaints as necessary • Communicate with housekeeping to make sure guest rooms are ready Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems Compensation: $16 - $17 hourly

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