Hotel Front Desk Agent Part Time Mixed Shifts
Benefits:
Employee discounts
Opportunity for advancement
Paid time off
Training & development
We are looking for a part-time Guest Services Agent at the Motel 6 / Studio 6 Tucson North off Camino de Oeste Rd. Agent will work 1 day a week and must be available to cover call offs when necessary.
Responsibilities:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Qualifications:
Previous experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Duties include:
Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Make and confirm reservations
Maintain a clean and tidy workspace at all times
Inform guests of hotel amenities and offerings
Be informed and up-to-date on all types of room accommodation and availability
Communicate with housekeeping, maintenance, and staff as necessary
Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Take and deliver messages for guests
Maintain a friendly, personable disposition
Perform various clerical tasks as needed (sorting mail, paper filing, etc.)