Hotel Front Desk Agent Part Time Mixed Shifts

Studio 6 & Motel 6 Tucson North

Hotel Front Desk Agent Part Time Mixed Shifts

Tucson, AZ
Full Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Opportunity for advancement

    Paid time off

    Training & development

    We are looking for a part-time Guest Services Agent at the Motel 6 / Studio 6 Tucson North off Camino de Oeste Rd. Agent will work 1 day a week and must be available to cover call offs when necessary.

    Responsibilities:

    Register and assign rooms to guests

    Confirm phone and online reservations

    Respond to guest needs, requests, and complaints

    Collect payment guests

    Keep records of occupied rooms and guests

    Communicate pertinent guest information to designated departments

    ​Qualifications:

    Previous experience in customer service, front desk service, or other related fields

    Ability to build rapport with guests

    Strong organizational skills

    Excellent written and verbal communication skills

    Duties include:

    Greet guests with a welcoming smile and friendly demeanor

    Perform all guest check-in and check-out procedures

    Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.

    Collect payment for room charges and other fees

    Answer phones and direct calls to appropriate personnel

    Check and send emails

    Make and confirm reservations

    Maintain a clean and tidy workspace at all times

    Inform guests of hotel amenities and offerings

    Be informed and up-to-date on all types of room accommodation and availability

    Communicate with housekeeping, maintenance, and staff as necessary

    Provide local information on restaurants, special sites, activities, etc.

    Resolve customer complaints and problems calmly and effectively

    Notify management of any serious issues that you cannot resolve

    Take and deliver messages for guests

    Maintain a friendly, personable disposition

    Perform various clerical tasks as needed (sorting mail, paper filing, etc.)