Hotel Front Desk Agent

H

Hilliard Rome

Hotel Front Desk Agent

Columbus, OH
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Employee discounts

    Free uniforms

    Opportunity for advancement

    Paid time off

    Training & development

    Job description

    Hotel Front Desk Agent responsibilities include:

    · Performing all check-in and check-out tasks

    · Managing online and phone reservations

    · Informing customers about payment methods and verifying their credit card data

    Job brief

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

    Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

    Ultimately, you will help create a pleasant and memorable stay for our guests.

    Responsibilities

    · Perform all check-in and check-out tasks

    · Manage online and phone reservations

    · Inform customers about payment methods and verify their credit card data

    · Register guests collecting necessary information (like contact details and exact dates of their stay)

    · Welcome guests upon their arrival and assign rooms

    · Provide information about our hotel, available rooms, rates and amenities

    · Respond to clients’ complaints in a timely and professional manner

    · Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

    · Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

    · Upsell additional facilities and services, when appropriate

    · Maintain updated records of bookings and payments

    Requirements

    · Work experience as a Hotel Front Desk Agent, Receptionist or similar role

    · Understanding of how travel planning websites operate, like Booking and TripAdvisor

    · Customer service attitude

    · Excellent communication and organizational skills

    Job Type: Full-time

    Job Type: Full-time

    Pay: $15.00 - $16.00 per hour

    Benefits:

    Employee discount

    Schedule:

    8 hour shift

    Day shift

    Holidays

    Overtime

    Weekend availability

    Work Location: In person