Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Handle customer complaints as necessary • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Connect with the housekeeping department to ensure guest accommodations are ready • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Bookkeeping: keep accurate records of all hotel guest account information Qualifications: • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Exhibits working knowledge of Microsoft Office and reservation management systems • Must have graduated high school, received a GED or equivalent • Comfortable taking telephone calls and mitigating stressful situations • 1+ year of hotel industry experience or related job preferred

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