Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Bookkeeping: keep accurate records of all hotel guest account information • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Connect with the housekeeping department to ensure guest accommodations are ready • Handle customer complaints as necessary • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Exhibits working knowledge of Microsoft Office and reservation management systems • High school graduate, GED recipient, or equivalent • 1+ year of hotel industry experience or related job preferred • Has experience answering telephone calls and troubleshooting stressful situations • Must be able to stand on your feet for 8 hours during a typical shift • Please only apply if you meet each of these criteria Compensation: $15 - hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment