The "New" Springhill Suites by Marriott Eau Claire is hosting a job fair on Tuesday, January 28th from 3 pm to 7 pm at 1111 Menomonie St, Eau Claire, WI 54703. We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Handle customer complaints as necessary • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • 1+ year of hotel industry experience or related job preferred • Comfortable taking telephone calls and mitigating stressful situations • High school graduate, GED recipient, or equivalent

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